The retail and hospitality industry has experienced substantial transformations in a remarkably brief period. The rise of e-commerce has affected supply and demand, labor market shifts have created talent pressures (especially with the hourly workforce), and digital transformations have altered employee, employer, and customer expectations, among other factors. What does all this mean for your organization?

Employers can use this opportunity to define a future-state talent strategy that addresses multiple delivery channels, rethink their rewards to better meet the needs of employees, and refine existing HR processes and policies for a more distributed workforce. Successful Canadian retail and hospitality organizations will leverage technology and "big data" to provide a differentiated experience for their consumer and a safe and compelling work experience for employees.

Mercer has what you need to do precisely that. With high-quality and up-to-date data and insights, you can make strategic decisions in your fast-paced industry with confidence.